Crowne Plaza Melbourne, an IHG Hotel

The location was excellent, with a tram stop right out front, DFO just across the water, and the Crowne Casino within a stone’s throw. Plenty of dining options along the river and nearby food courts made it very convenient. The staff were attentive, friendly, and provided seamless service throughout my stay. The breakfast offerings were fantastic, and the schnitzel from room service was honestly the best I’ve ever had. Highly recommend this hotel for a comfortable and enjoyable experience! Good for couples.

The service was excellent, from concierge, dining to housekeeping - all staff provided timely and professional services. The room amenities were comfortable and the location perfect for attending the convention centre. In particular, the staff at the Concierge desk and valet parking were very prompt. Michael who manages the restaurant on the dinner shift made our evening far superior - he was friendly, professional, chatted to our family, and made us feel happy, well fed and energised at the end of a long day. Mel, one of the staff on the breakfast shift, was also a stand out. She was incredibly polite, helpful and efficient in her role.

location was perfect, and valet parking was incredibly helpful and efficient. Beds very comfortable, rooms clean and modern with small kitchenette. Breakfast was fantastic

Everything! Staff throughout the entire hotel were friendly, helpful and attentive. Check in was quick, smooth and everything explained and concierge was super helpful. The rooms were a good size and the view of the river was beautiful - especially at night time when everything was lit up. The beds were comfy and there was plenty of space to have 4 adults in the room. The bathroom was spacious with a walk in shower, amenities were plentiful and overall everything was very clean and tidy. Rooms were made up daily and tea, coffee, milk restocked. Breakfast was a nice way to start the day with a good choice of hot food, pastries, breads, meats and cheeses, pancakes and waffles, fruit, yoghurt, tea, coffee and juices. Tram right out the front door was excellent, however you are in walking distance to everything if you like to get out walking. DFO, Crown and eateries are a 5 minute walk from the hotel. Access to and from the location at any time of day or night felt safe.

It was a good location that access to transit and the Crown property was near by. Also it was near the water and the convention centre. Durga and the manager Keenan were particular helpful. We had some personal requests that both Durga and Keenan were able to help accommodate. It is truly appreciated and they should be commended for going out of their way to help us. It makes a huge difference in wanting to return and stay at the Melbourne Crown Plaza.